Shipping Policy
At FashionFusion Green LLC, we strive to provide timely and reliable delivery for all of our customers. Please review the shipping details below for more information regarding shipping options, processing times, and other important policies.
1. Shipping Locations
We currently offer domestic shipping within the United States. If you are located outside of the U.S. and wish to inquire about international shipping options, please contact us at [email protected] for further assistance.
2. Order Processing Time
- All orders are typically processed within 1-2 business days (excluding weekends and holidays).
- You will receive an email confirmation once your order has been processed and shipped.
- Orders placed on weekends or public holidays will be processed the following business day.
3. Shipping Methods
We offer a variety of shipping options to accommodate your needs:
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days.
- Next Day Shipping: Guaranteed delivery the next business day (only available for certain locations).
Shipping times may vary based on your location, availability of the product, and shipping carrier delays.
4. Shipping Rates
Shipping costs are calculated based on the size, weight, and destination of your order. You can view the shipping charges during checkout before completing your purchase. We also offer free standard shipping on orders over $50 within the contiguous U.S.
5. Order Tracking
Once your order has shipped, we will send you an email with a tracking number. You can use this tracking number to check the status of your shipment on the carrier’s website.
If you have any questions or concerns about your order’s tracking, please reach out to us at [email protected].
6. Shipping Delays
While we aim to deliver all orders on time, certain factors like weather conditions, carrier delays, or other unforeseen circumstances may impact shipping times. We will notify you as soon as we receive any information about shipping delays.
7. Shipping Restrictions
- We currently do not ship to P.O. Boxes, APO/FPO addresses, or international locations (except where specified).
- Certain products may be restricted for shipping to certain locations due to size or other limitations.
If you’re unsure whether we can ship to your location, please contact us at [email protected].
8. Missing or Damaged Items
- Damaged Items: If you receive a damaged item, please contact us within 7 days of receiving your order. We will arrange for a replacement or full refund. Please provide photos of the damaged item to help speed up the process.
- Missing Packages: If your package is marked as delivered but you have not received it, please check with your neighbors or the local carrier. If you are unable to locate the package, please contact us and we will assist you in resolving the issue.
9. Change of Shipping Address
If you need to update the shipping address after placing your order, please contact us immediately at [email protected]. We will do our best to accommodate the change before your order ships. However, we cannot guarantee changes after the order has been processed.
10. Customer Service
If you have any questions or concerns about your order or shipping, please feel free to contact us:
- Email: [email protected]
- Phone: 626-686-4518
We’re here to help and ensure that your shopping experience is as smooth as possible!