Refund and Returns Policy

At FashionFusion Green LLC, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we are happy to assist you with a return or refund. Please review our policy below for more details:

1. Return Eligibility

  • Items must be returned within 30 days of purchase.
  • Products must be unused, undamaged, and in their original packaging.
  • Mops that show signs of heavy usage or damage due to misuse are not eligible for returns.
  • For hygienic reasons, all mops should be in their original, unopened packaging if returned.

2. How to Return an Item

  • To initiate a return, please contact our customer service team at [email protected] or call 626-686-4518 with your order number and the reason for the return.
  • We will provide you with a return authorization (RA) number and the return address.
  • Please ensure that the returned item is securely packed to avoid damage during the return process.

3. Refund Process

  • Once we receive the returned item and inspect it, we will process your refund to the original payment method.
  • Refunds typically take 5-7 business days to be reflected in your account after the return is processed.
  • Please note that shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or damaged items).

4. Exchanges

  • If you would like to exchange a product for a different size, color, or type, please contact us directly to discuss the details.
  • Exchanged items will be subject to availability. If the desired item is out of stock, a refund will be processed instead.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or full refund, including shipping costs.
  • Please provide photos of the damage or defect along with your order details to speed up the process.

6. Non-Returnable Items

  • Custom-made or personalized items are not eligible for returns unless damaged or defective.
  • Opened or used items that do not meet the above criteria are also non-returnable.

7. Shipping Costs

  • Return shipping costs are the responsibility of the customer, unless the return is due to a fault on our part.
  • We recommend using a trackable shipping service for returns to ensure that your item reaches us safely.

8. Contact Information

If you have any questions regarding returns or refunds, please don’t hesitate to contact our customer support team: